Refunds & Exchanges
There is a 10% fee on all refunds to cover merchant fees.
Our return policy lasts 48hrs. Once you receive your order, you have 48hrs to decide if you would like to keep it or return it for any reason. Items must be mailed back within 48hrs after receiving. We do not do refunds on mink hair due to them being pre orders. We also do refund clip ins or curly hair.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Curly hair cannot be picked through if you plan to return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.
Exchanges (if applicable)
Send us an email at firstname.lastname@example.org
To return your product, you should mail your product to:
Emerald Hair Co.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.